Back to Fairbanks FinancialIDR Process — ASIC RG 271 Compliant
Feedback & Complaints

We want to hear from you

Your feedback helps us improve. If something hasn't gone to plan, we want to know — and we're committed to resolving it fairly and promptly under our Internal Dispute Resolution (IDR) process.

ASIC RG 271 CompliantAcknowledged within 24 hoursResolved within 30 daysAFCA escalation available

General Information Notice: The information provided on this site is on the understanding that it is for illustrative and discussion purposes only. Whilst all care and attention is taken in its preparation any party seeking to rely on its content or otherwise should make their own enquiries and research to ensure its relevance to your specific personal and business requirements and circumstances. Terms, conditions, fees and charges may apply. Normal lending criteria apply. Rates subject to change. Approved applicants only.

Our Complaints Process

1

Lodge your complaint

Submit via the form, email or phone. We will acknowledge receipt of your complaint within 24 hours.

2

We investigate

A senior team member reviews your complaint and will contact you within 5 business days to discuss the matter.

3

Written resolution

We aim to fully resolve all complaints within 30 days of receipt and will provide you with a written outcome.

4

Escalate to AFCA

If unsatisfied with our response, you may escalate to AFCA at no cost. AFCA: 1800 931 678 or afca.org.au.

Contact Us Directly

Post

201/28 Chandos St, St Leonards NSW 2065

External Dispute Resolution

If you are not satisfied with our response, you may escalate to the Australian Financial Complaints Authority (AFCA) — AFCA Membership No. 48367. This service is at no cost to you.

1800 931 678 (free call)

www.afca.org.au

info@afca.org.au

GPO Box 3, Melbourne VIC 3001

Farzin Ghaffari Hesari is a credit representative (CRN 577919) of LMG Broker Services Pty Ltd ACN 632 405 504 Australian Credit Licence 517192. Consolidated Funding Group Pty Ltd (ACN 119 381 832) as trustee for Hesari Business Trust (ABN 23 623 634 518) t/as Fairbanks Financial Group. Our IDR process complies with ASIC Regulatory Guide 271.

Lodge a Complaint or Feedback

Please provide as much detail as possible. All fields marked * are required. We will acknowledge your submission within 24 hours.

We will acknowledge your submission within 24 hours and aim to resolve within 30 days. If unresolved, you may escalate to AFCA (1800 931 678) at no cost.